you would get more business from us if you delivered. we cannot always get out for lunch and often order from whoever will deliver. we are in an office park, you may even get additional business from others in our park. the food was good, we enjoyed it. comments were made regarding the crispiness of the crab rangoons- often times they are soggy -yours were very good. you got a 3 rating for 2 reasons.....you should offer delivery; and for an order of our size, I think you should have tried to accommodate us and secondly, when we called about being short one item (not bad considering the size of the order) you should have delivered that and you certainly should not have argued with your customer (us) acting as though we were trying to rip you off....we just wanted what we paid for. It also would have been nice to proactively offer some of the specials that you have on your paper menu- this is good customer service. so you food gets a 5 your service a 3.