Ivette
starstarstarstar_borderstar_border
May 31, 2018
Was able to revise order by deleting item, after order was submitted and payed for, but hit a snag when paid again for revised order. Panda East told me first I had one (correct) order but then called me back to say there were two orders (apparently BM calls in the order to then), and they were already prepared and I had to buy it. I responded that I had just paid for the order(s( and that is why I was calling. I was due to pick up in half an hour and I thought food was prepared fresh. I threatened to cancel both items and not eat at their restaurant in the future. I hung up and he called back, amenable now, and told me to call Beyond Menu - they were great and cancelled the first order. Phone number not on line, only email; found phone number on confirmation email. App needs customer better autonomy.