The service is usually as excellent as the food, but on this occasion there was a problem and it was not handled well. I ordered Yam Tempura and got some kind of yam roll instead. Also, all the food was put on a single tray, which was extremely inconvenient because there were two people eating and not intending to share items. I called the restaurant and was offered a credit for the mix-up, but I didn't want a credit because I would have had just a cucumber roll for lunch. I wanted the restaurant to resolve the error by sending the correct item. There was a lot of reluctance and a lot of back and forth before they finally agreed to make it right. I was very surprised because the response was the complete opposite of the customer service I had previously experienced. There was a previous order with a missing item and the restaurant was extremely eager and proactive in getting the missing item sent to my home. They were so apologetic and made a point of following-up to make sure I got the item and was happy. It was amazing. I don't know what changed this time. Perhaps a staffing issue? It's understandable that mistakes happen, but there's no excuse for poor customer service.