Placed order for 12:45 PM MT. When I picked it up, the food was cold. I checked my email, and saw that I had received a confirmation of a 12:45 PM MT pick up time, followed by a 12:19 PM MT email stating that my food was "ready for pick up". Had I chosen an ASAP time frame, this would be acceptable. Since I had specifically asked for a 12:45 PM MT pick up, I was dismayed to find that my food had been sitting for over 20 mins prior to my specified time of arrival. While they remade my meal, if I had the time to walk in to restaurant and wait for an order to be made, I wouldn't have placed an order for specified time! This $6 order just cost them by business. Net Promoter Score of 2/10. Will Not Recommend.