Placed my order around 4:15 pm on a weeknight, not typically a busy time of day for restaurants. Arrived at 4:45 to pick up my food. All staff were standing around chatting when I arrived. When I requested my food, the cashier said, "Oh, your order just came in." So, whether the delay was because of computer issues or the staff chatting, I ended up waiting an additional 20 minutes for my order. The food itself was good.