Renzi
starstarstarstarstar_border
Sep 28, 2022
Food was delicious as always! My family and I have been ordering from this establishment from the time I was a young girl, however, the delivery was poorly executed by the driver this evening. My order was over an hour late, and usually I am extremely patient, but my drop-off area was less than four minutes up the road from the restaurant. By the time said driver arrived, he placed blame on two employees of the place I am staying, saying they took my food but they did not receive any food deliveries at all. He came back with just a slip in his hand after I called the restaurant twice, no food in sight, nothing at all just the paper slip — saying I never marked down which room I was staying in. It was right at the bottom of the paper under SPECIAL INSTRUCTIONS. I’ve worked in the restaurant industry and still do, always double check the order slip before sending out an order. Long story short, he went back to the restaurant to grab my order and I did receive it in hand, but his professionalism was lacking. Starting an argument with an entire hotel lobby, coming back with no food then coming back WITH the food and simply apologizing with “sorry” just doesn’t cut it. I was told by him I’d receive a refund or my order would be promo’d by tomorrow, we’ll see then.
The experience of the delivery didn't change the taste of the food, though! Absolutely delicious, the appetizer plate for two is the perfect amount (and maybe just a bit extra if you want to share with three people). The shrimp fried rice, always amazing and the shrimp is so juicy and flavorful! Hats off to the chefs, without a doubt. And to the woman over the phone for handling the situation with professionalism and good manners.