Food itself is Always Great!
The one problem they have is that, the cook isn't following the requests of the patrons on special requests. Several times now in the past several months I've had requests for extra items or not to include certain items in the dish I ordered and each time one or the other or both are not followed. It gets very frustrating! I call and they say the cook must have not followed, heard them say it, or did not see it on the order. I see by the other comments that others have had this same problem.
Time to Start Taking this Serious "China Town"!!
Because, Honestly, I really like your food, But, I also really like the food at the place on the west side of Jackson on Hwy.60 near the freeway, Hong Kong Express. And, to this date they have never messed up an order for me, with or without special requests. I live on the south side of West Bend, so it isn't much of an extra drive, or a couple of minutes, to start going there on a regular basis. I would strongly recommend you address this issue, as I, and from other comments I have read, others are ready to start taking our business elsewhere, not too far away.
Again, Your Food is Delicious!
But, if I'm not getting what I ordered or the way I order it, Then What's the Point!