Downtown was super busy Friday due to basketball games. The order wasn't ready when I arrived, which has never happened before. The young lady apologized, returned the purchase, and sent me with my salad and vegetable tempura that was finished, and offered a credit for my next order. While this was an inconvenience, I was able to order a main dish elsewhere, and they acknowledged the inconvenience and showed that they valued my future business.
It may be have been due to the high volume that day, but the vegetable salad was only a bowl of lettuce with a couple broccoli trees. I was expecting something more like peppers, zucchini and squash, broccoli and cauliflower and maybe some lettuce.