Laura
starstar_borderstar_borderstar_borderstar_border
Mar 18, 2019
I struggle with take-out from Ichi Tokyo. Last time we ordered, we ordered from the north location because it’s closer to where we live. When we went to pickup, we were told out order was transferred to the south location because that’s where they send all their to-go orders. It was a bad snow storm and there was only one couple in the restaurant, so it’s not like they were too busy to make our order. We opted not to drive across town in the poor weather and they lost their sale. Then, with this order, we called both locations to make sure our order went to the correct place. Not only could they not find out order anywhere, but then my boyfriend had to re-order once he got there. They charged $80-something on the re-order, but then 30 seconds later gave us the original order which should have only cost $70. I don’t know what the issue is on their end, but you should be able to order from either location and *especially* when you call to confirm there shouldn’t be any ambiguity about whether you even placed an order at all... How frustrating. Their food is great, but service needs helps. Maybe next time, we’ll try Otori.