This restaurant is good, very good. I have never been disappointed with the food from this restaurant. It is as close to authentic as any Indian restaurant offering home delivery service that I have ever had in the U.S., and I have lived in Southern Cali., Upstate NY, North Carolina, Boston MA., and here in MD - everywhere!! They are simply very good at what they do. However, on this delivery, and a prior delivery, the service has been very, very slow. My order was likely a good hour later than expected. To breakdown the star ratings above, 3/5 was the only option. I would actually give 3.5/5; so here goes:
Quality of food: 5/5
Flavor and Quality: 5/5
Delivery Service: 2/5
Customer Service - MD: 2/5
Recommendation to restaurant: Hire one or two more drivers. Your ratings will skyrocket. Currently, delivery service (and this matters to many customers of yours believe me - no one knows more about delivery service and Indian food than me!) is hurting your business model. However, otherwise excellent.