We order delivery from this place a LOT and have never had issue. However, for some reason, the sushi maker packed a hot roll and a cold roll in the same container. One was raw fish and the other was fried with crunch. Needless to say, this effectively destroyed both rolls. When I called to complain, they fought with me that you have to "ask" them to pack separately. What respectable sushi place would ever pack a hot and cold roll together when they have separate sauces and one has crunch? After fighting with them across two phone calls, they finally gave me a partial credit. If you order from this place, be sure and tell them to pack your rolls separately!