The ordering process was OK. I had a special request for no bean sprouts and yet, I had bean sprouts on the Pad Thai. The other issue is timing. I requested ASAP and there is no way to identify when the food is ready for pick-up so, we had to wait at the restaurant to pick up our food. Had we gotten a message when the food would be ready, we could have timed the pick-up and reduced the wait time.