Lana
starstarstarstarstar
Dec 27, 2021
Excellent food. Picking it up was difficult. I understand it was a VERY busy night, being Christmas, but there has to be a better way to handle the rush. Our confirmation e-mail didn't give us an estimated time so we tried calling. They wouldn't answer the phone, and at one point even disconnected it as it wouldn't ring at all. So we just went and there were tons of people just standing outside while the workers yelled order numbers. We had no way of knowing if our number had already been called so my husband tried to ask. It took 30 minutes just for them to tell us an estimated wait time, which was an extra 45 minutes. We had no problem with the wait time, again, it was understandably busy...but it would have been nice to receive an email with the estimated pick up time, or to be able to call in and talk to someone to find out.