I always include as close to the exact time as possible that I will pick it up and I always allow a half hour or more notice. I am usually on a very short lunch break and have no time to wait. Sometimes, even if I put the exact pick up time, I still have to wait five plus minutes which makes me late returning for work. I believe if I put that I will pick it up at 2:20 (for example), for the most part they should have it ready when I arrive. Other than that, the food and service is OUTSTANDING!